Privacy Policy

ARKMAPIX (hereinafter "ARKMAPIX", "we", "us", or "our") is the data controller responsible for your personal information collected through this website.

Contact: contacto@arkmapix.com | Location: Medellín, Colombia.

We only collect information you voluntarily provide through our contact form. This includes:

• Full name and corporate email address.

• Company name and country of operation.

• Service of interest and project description.

We do not collect sensitive personal data, payment information, or data from minors under 18 years of age.

The data you submit through the contact form is used exclusively to:

• Respond to your inquiry or project request within 24 business hours.

• Evaluate the technical and commercial fit between your needs and our services.

• Follow up on the conversation if you have not received a response.

We will never use your data for marketing purposes without your explicit prior consent.

We process your personal data based on your consent, given when you voluntarily complete and submit our contact form.

You may withdraw your consent at any time by sending a request to contacto@arkmapix.com. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

We retain your personal information for as long as necessary to respond to your inquiry and, if applicable, to manage the business relationship that may result.

If no commercial relationship is established, your data will be deleted within 12 months of last contact.

You may request deletion of your data at any time by contacting us at contacto@arkmapix.com.

We do not sell, rent, or trade your personal information to third parties.

We may share your data only with trusted service providers who assist us in operating our website (e.g., email services), under strict confidentiality obligations and solely to the extent necessary.

We may disclose your information if required by law or valid judicial order.

You have the right to: access the personal data we hold about you; rectify inaccurate or incomplete data; request deletion of your data (right to be forgotten); object to or restrict processing of your data; request data portability in a structured, commonly used format.

To exercise any of these rights, contact us at contacto@arkmapix.com. We will respond within 30 calendar days.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or alteration.

Our website uses HTTPS encryption for all data transmission. Access to collected data is restricted to authorized personnel only.

Our website may use strictly necessary cookies to ensure proper functioning. We do not currently use advertising or tracking cookies.

You can configure your browser to reject cookies; however, this may affect some website functionality.

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, technical, or operational reasons.

We will notify you of material changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: contacto@arkmapix.com

We commit to responding to all privacy-related inquiries within 5 business days.